估计预订成功而又不敢确认的麻烦情况（杯具，

刚刚订了3天吉隆坡 cititel express的住宿

在信用卡确认页面后，突然出现如下情况……


狂汗……然后再次进入预订系统，看到有这张订单，却没有收到确认邮件

之前看以前很多长老们都说，不是立即能收到扣款短信的……

于是，也不能用查询信用卡来解决


刚刚写了邮件给酒店，请他们帮忙查询一下了，不知道能否得到回复。


问问看有没有人碰到过类似情况的。也给后人留个参考


PS，在这里看的形形色色的情况多了，时时警醒自己要截图存证


==============================邮件往来========================================


Dear Cititel Express,


I have just booked your hotel for 3 days stay. But in the credit card payment page, after I entered my credit card information, it showed:


Warning! Serve is currently busy! Sorry the page can not be processed. As a security precaution, please close all your browsers and start again.Thank you.


And I did not receive any confirmation mail, so I do not know if my Booking has been accepted. Can you please help check it?


My Booking information is as follows:


First Name

Last Name

Passport No.

Room Type

Arrival Oct 2010

Departual Oct 2010

E-mail Address@msn.com


Thank you for your help.


=================================邮件往来=======================================


Dear XXXXXX,



I already check your Booking but your credit card status is invalid (still not charge yet).So you can try to rebooked again if same problem you just restart your p.c.Then your can make new Booking.Any inquiry you can call us at 0326919833 from 9am till 6pm.



Thank you and regards

Rasul



=================================邮件往来=======================================



Dear Rasul,


Thank you for your responding so quickly.


However, I can check my order on your Booking site(https://www.rsvn2u.com/ReservationCTEXP/Booking801.aspx) and the reservation number is XXXXXXXX (specific information please see the attachment)


I worry that once I re-Booking, whether I should cancel the original reservation and pay the appropriate fees.


You know, your Booking terms and conditions say that Any cancellation/s or amendment made 48 hours & beyond the arrival date is subjected to a fifty (50%) per cent of the 1st night’s rate on each room booked.


Or can you cancel my original reservation for free and then I rebook it.


Thank you for your help and sorry for bother you.



==================================另一个部门的回复============================



Dear XXXX,


Thank you for your email. We are presently checking your online reservations and the hotel will revert to you accordingly.


Have a nice day!


Regards,

Christine

IGB Feedback Unit