新西兰在线签，他们网上查询已经收到材料，可

邮件这么说的Thank you for your online Visitor's visa application. We received your application on 21/10/2015. You must send Immigration New Zealand your passport along with any required handling fee so we can finalise your application, unless you are exempt from this requirement.

有没有类似情况的，帮忙看看怎么办？