请问这是被拒绝退款的意思吗？ 帮帮忙

Regarding to your requested, AirAsia still operate flight as normal schedule during on the mentioned period. However, you may find the update information on our website With reference to our terms and conditions, once Booking confirmed the Booking cannot be cancelled and payments made are not refundable. If you are not travelling on the flight then can request for airport tax refund, the request can be done after the flight departed and not later than 6 months. Please be informed that the flight changes can be made via “Manage My Booking”, The change need to be done more than 48 hours before your departure flight time. However, for any flight changes (date/time) is subject to fees, flight change will subject to Fare different + Change Fees. The fare different is driven by demand which is change from time to time.

For more info on fees, please visit this link

Please submit the request through e-form http://www.airasia.com/my/en/e-form.page