意铁没有确认邮件，以及mini退票，急急急急急急
2026-07-28 06:00游四海旅游网 帮助了812人
在意铁官网买mini票，多买了2张，刷卡成功，但是一直没有收到邮件的确认函，怎么办啊，急啊，第一次操作，不明白啊，马上要出发了，还没收到确认邮件
还有多买的2张，怎么办啊，那通过邮件可以申请退款么？求帮助，跪谢
网友回答
意铁关于退款的说明：
Refunds for cause attributable to Trenitalia on National trains
Totally unused ticket:
you can apply for a full refund (i.e. without any deduction) of your ticket if you were not able to use it for one of the following reasons:
a) when the departure of the train has been delayed of at least one hour;
b) when you cannot start your journey by order of the public authority;
c) when, according to the experience of Trenitalia, it is objectively foreseeable that the delay in arriving at the final destination provided for in the contract of transport is longer than 60 minutes as to the expected time and you do not intend to start the journey by using alternative means or you do not intend to continue the journey and you ask to return to the point of departure or to another intermediate location of your choice.
d) the train or couchette car or VL or Excelsior or the car/motorcycle on board service supplied by the booked train are cancelled;
e) when the booked seat is not available or when, for unforeseeable service requirements, the rolling stock used for the booked train is different from the one of the category the booked train belongs or there are no seats in first class;
f) if you have been assigned a sleeping berth, VL and Excelsior other than the one indicated on your ticket or there is no bedding;
g) late delivery of the travel document purchased on the site and via the Call Centre.
In case of several tickets issued for the journey you have purchased in order to reach your destination and subject-matter of the same contract of transport, all unused tickets owing to the impediment are refundable. If the impediment concerns the outward journey, the return journey purchased at the same time of the outward journey is fully refundable as well.
Partially unused ticket
You can apply for a refund without any partial deduction of the ticket price if one of the following reasons occurs:
a) when the journey cannot be continued by order of the public authority, or due to line interruption or cancellation of the train or trains used for continuing your journey or for having missed the connection due to the delay of a train of the national service and the arrival at the final destination is expected to be in less than one hour and you do not intend to use alternative means made available;
b) when, according to the experience of Trenitalia, it is objectively foreseeable that the delay in arriving at the final destination provided for in the contract of transport is longer than 60 minutes as to the expected time and you do not intend to continue the journey by using alternative means but you do not ask to return to the departure station;
d) when, for unforeseeable service requirements, the rolling stock used for the booked train is different from the one of the category the booked train belongs or there are no seats in first class or when the purchased couchette service or VL or Excelsior is not available for cause attributable to Trenitalia.
How to request a refund
You can request a full refund of the ticket at the station ticket desk when the obstacle to making journey becomes known.
You can instead request a partial refund of the ticket:
? at the station ticket desk when the obstacle to journey continuation is known;
? at the ticket desk of the arrival station, immediately after alighting from the train, when the class or train category used is lower than the one indicated on your ticket or when the couchette, WL or Excelsior service you bought is not available through the fault of Trenitalia.
If you bought your ticket through our website or Call Center (charges apply) but have not yet picked it up or it is a ticketless ticket, you can ask for:
? a full refund without deductions by calling our Call Center, or sending an e-mail to rimborsi@trenitalia.it, stating the Booking identity code ("PNR");
? a partial refund without deductions only by calling our Call Center.
Back to list
Refunds for cause attributable to Trenitalia on Regional trains
If the non-execution is due to:
cancellation of the train or departure delayed by at least one hour Fs personnel strike (from when the strike is called and within 24 working hours following the end of the strike) by order of the public authority no seat available in the class of validity of the ticket
the ticket is fully refundable in all the ticket offices even if it has already been validated.
The ticket office refunds directly when it is in a condition to check the circumstances accounting for the full refund: otherwise, it will send the application submitted in writing to the competent Regional Management.
If the ticket office is closed or absent, the application must be submitted in writing to the competent Regional Management by enclosing the original ticket.
Totally unused ticket
The ticket is fully refundable even if already validated.
The Trenitalia crew must ascertain that the ticket has not been used when the circumstance preventing the journey occurs.
Refunds for cause attributable to Trenitalia on National trains
Totally unused ticket:
you can apply for a full refund (i.e. without any deduction) of your ticket if you were not able to use it for one of the following reasons:
a) when the departure of the train has been delayed of at least one hour;
b) when you cannot start your journey by order of the public authority;
c) when, according to the experience of Trenitalia, it is objectively foreseeable that the delay in arriving at the final destination provided for in the contract of transport is longer than 60 minutes as to the expected time and you do not intend to start the journey by using alternative means or you do not intend to continue the journey and you ask to return to the point of departure or to another intermediate location of your choice.
d) the train or couchette car or VL or Excelsior or the car/motorcycle on board service supplied by the booked train are cancelled;
e) when the booked seat is not available or when, for unforeseeable service requirements, the rolling stock used for the booked train is different from the one of the category the booked train belongs or there are no seats in first class;
f) if you have been assigned a sleeping berth, VL and Excelsior other than the one indicated on your ticket or there is no bedding;
g) late delivery of the travel document purchased on the site and via the Call Centre.
In case of several tickets issued for the journey you have purchased in order to reach your destination and subject-matter of the same contract of transport, all unused tickets owing to the impediment are refundable. If the impediment concerns the outward journey, the return journey purchased at the same time of the outward journey is fully refundable as well.
Partially unused ticket
You can apply for a refund without any partial deduction of the ticket price if one of the following reasons occurs:
a) when the journey cannot be continued by order of the public authority, or due to line interruption or cancellation of the train or trains used for continuing your journey or for having missed the connection due to the delay of a train of the national service and the arrival at the final destination is expected to be in less than one hour and you do not intend to use alternative means made available;
b) when, according to the experience of Trenitalia, it is objectively foreseeable that the delay in arriving at the final destination provided for in the contract of transport is longer than 60 minutes as to the expected time and you do not intend to continue the journey by using alternative means but you do not ask to return to the departure station;
d) when, for unforeseeable service requirements, the rolling stock used for the booked train is different from the one of the category the booked train belongs or there are no seats in first class or when the purchased couchette service or VL or Excelsior is not available for cause attributable to Trenitalia.
How to request a refund
You can request a full refund of the ticket at the station ticket desk when the obstacle to making journey becomes known.
You can instead request a partial refund of the ticket:
? at the station ticket desk when the obstacle to journey continuation is known;
? at the ticket desk of the arrival station, immediately after alighting from the train, when the class or train category used is lower than the one indicated on your ticket or when the couchette, WL or Excelsior service you bought is not available through the fault of Trenitalia.
If you bought your ticket through our website or Call Center (charges apply) but have not yet picked it up or it is a ticketless ticket, you can ask for:
? a full refund without deductions by calling our Call Center, or sending an e-mail to rimborsi@trenitalia.it, stating the Booking identity code ("PNR");
? a partial refund without deductions only by calling our Call Center.
Back to list
Refunds for cause attributable to Trenitalia on Regional trains
If the non-execution is due to:
cancellation of the train or departure delayed by at least one hour Fs personnel strike (from when the strike is called and within 24 working hours following the end of the strike) by order of the public authority no seat available in the class of validity of the ticket
the ticket is fully refundable in all the ticket offices even if it has already been validated.
The ticket office refunds directly when it is in a condition to check the circumstances accounting for the full refund: otherwise, it will send the application submitted in writing to the competent Regional Management.
If the ticket office is closed or absent, the application must be submitted in writing to the competent Regional Management by enclosing the original ticket.
Totally unused ticket
The ticket is fully refundable even if already validated.
The Trenitalia crew must ascertain that the ticket has not been used when the circumstance preventing the journey occurs.
我在意大利退的票，，mini票面时刻的二十四小时前可以退。但是从一月二十日到现在我还没有收到退款。米兰火车站，不知是效率低，还是被???
你重新登陆意铁官网能找到你的订单吗？
你只要找到你车票的PNR号码 就能退票了
登陆后的页面如下 退票就在打高光的地方
你只要找到你车票的PNR号码 就能退票了
登陆后的页面如下 退票就在打高光的地方
同问，我也有2张mini。28欧 self火车票，需要退票，请问能退回多少钱，还有怎么退呢。？
没人来回复啊怎么，急啊。。。
那么票面价是9欧的话能退么？
那么票面价是9欧的话能退么？
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