虎航这样对我们，什么情况？该怎么办？？？

突然邮箱寄来一份邮件。请大侠们帮忙！！！

TEMPORARY ROUTE SUSPENSION





Dear JIN XX,


Tiger Airways has recently announced the outcome of a network review and a decision has been made to temporarily cease operations on your chosen route

Your flight booked under reservation H49ZCM, has been cancelled.

We do apologise for any disruption caused to your travel plans. As a valued customer, we are committed to doing what we can to minimise any inconvenience and to assist you to make alternate travel arrangements if you wish to.

We have endeavoured to communicate this information to you as soon as possible.

We will endeavour to process a full refund for your flight(s) to the original form of payment within 30 working days. If you booked via a third party or travel agent, your refund may be processed through them.

The below passengers travelling in your party must also be advised as soon as possible



REN,

JIN,

YANG,

LU,


At this stage, aside from acknowledging this notification, NO further action is required from you. We will be processing a refund directly to you and your patience is appreciated.

Kindly acknowledge this notification by clicking on the link below.

CLICK HERE TO ACKNOWLOEDGE


WHAT DO YOU NEED TO DO NOW?


Nothing at all. In order for us to operate a low cost business model, our standard response time is generally around six to eight weeks, however in recognition of the disruption caused, we are committed to ?fast tracking? your refund as soon as possible.


Note: Our Booking system processes the flights and other additional options you may have purchased (such as checked baggage for example) at different times. As a result, if you check your Booking on our website before the process is complete, you may only see a partial refund relating to your air fare only. Please be assured that you will receive a FULL refund in one payment back to the original form of payment in due course.

Once again we do apologise and hope to see you on board again in the future.

Yours faithfully

Reservations Team

Tiger Airways

Please do not reply to this email. It is an automated system and will not reach us.