求助：我踩到地雷了！帮忙解决Venere.com上预定酒

4月9日，我在Venere.com定了六个欧洲的住宿，用于签证，但最后





一个4天的罗马住宿没有“取消预定”的选项，而且，在下单前没有任





何与之前5个预定有不一样的提示。 之后到今天，我尝试的去了4封邮件。





致信“venere.com”客服customer.service@venere.com，希望解决此问题，





均石沉大海，签证正在审批中，本周有结果，不管签证怎样，我的行程





都要依据机票重新规划，所以，必须要取消该旅馆的预定。








我现在真的不知道应怎么办，心急如焚。请求各位老驴帮帮我这个菜鸟。谢谢大家！





这是预定回执邮件的部分：


Your credit card will not be charged by Venere.com. Payment is to be made directly to the hotel at the end of your stay.


If the property requires a deposit or advanced payment, this information will be indicated in the following section.




Cancellation Policy - Penalty

----------------------------------------------------------------------


You may cancel the reservation without being charged the penalty indicated by the property by:


FRIDAY, JUNE 25, 2010 at 23 (GMT +2h)


You cannot cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE". Venere.com never charges a penalty for cancellations.

The Hotel Amico has the right to charge a penalty for cancellation requests made after the deadline indicated above and/or if you do not follow the instructions specified in the section "How to Cancel Your Booking".


IF YOU DO NOT RESPECT THE CANCELLATION POLICY OR IN CASE

OF

NO SHOW WE WILL CHARGE THE FIRST NIGHT.WHEN STAYING

MORE

THAN TWO NIGHTS, IN CASE OF NO SHOW, WE WILL CHARGE THE

FIRST NIGHT PLUS THE 20% OF THE TOTAL STAY.


For NOT REFUNDABLE rooms the entire amount of the stay will be

charged on your credit card at reservation time