求助！！火车票预定2次，如何退款
2026-07-16 13:16游四海旅游网 帮助了413人
在意铁网站上预定火车票，信用卡收了双倍的钱，查看后发现同样旅程预定了两次，根本想不通在哪里弄错了
如何让其退一次的钱。
另外，这次操作以后，就不能用同一张信用卡预定其他火车票，均说被deny，请问这是因为什么
谢谢
网友回答
rimborsi@trenitalia.it. 我找到这个邮箱可能是你需要的
你可以看看下面这段文字：
REQUESTING A REFUND
You can request the refund of a ticket by returning the original and presenting a valid piece of ID. You will also have to show your credit card if you purchased the original ticket with it.
If the ticket is in your name or to be considered as such due to the information it contains (e.g. the railcard used to obtain a discount is featured), and you do not make the request in person, the person you send to make the refund request must have a proxy signed by you.
You must apply for a refund within the period of validity of two months for open and unstamped tickets, under the terms envisaged for the service used for tickets where the seat is allocated at the time of ticket issuing. You can request a refund at any station ticket desk or at the agency where you purchased your ticket, barring special cases envisaged for certain services.
If you decide to travel in fewer persons that the number stated on your ticket, the refund, with any related deduction charges, can be requested only before making the journey, by making a change to your ticket (if it is a ticket issued with ticketless procedure, you must apply to the Call Center. Should there be no free places on the train you intend to travel and it is not possible to obtain a new ticket, you must notify the on-board personnel of the person/s who are not travelling so as to obtain a refund for the unused part for which you have applied to the Call Center).
If you interrupt your journey, you can apply for the refund of the part of the ticket left unused from the ticket desk at the station where the journey was interrupted.
Should you decide not to leave after having stamped the ticket, you can ask for a refund within 30' of stamping it, from the departure station ticket desk.
There are no particular formalities for making the request and refunds are granted in cash.
Refunds of self-adhesive vouchers are not allowed.
The refund of tickets on-line valid only on regional trains is only allowed in the following cases:
in the event of strikes
in the case of mistaken purchase (purchase of two tickets made out to the same person and valid on the same train)
In these cases, subject to a check by of the head office, refunds will only be granted through issuance by the regional head office competent for distance tickets valid in the regions having the same characteristics as those bought and not used. Whereas for tickets valid in the region with cross-regional application, similar voucher tickets will be issued.
If you purchased the ticket by credit card from a self-service machine, you must make your refund request at the ticket desk in the station where the issuing machine is located and the payment will be made by cheque or bank transfer.
For tickets purchased on-line or via the telephone reservations service biglietteria telefonica, featuring the word "Carta credito - t.com", including those purchased with the Ticketless service, and which haven't been collected yet, you can apply for a refund from the Call Center on 89 20 21 ( then choose 5 option ) or by e-mail, writing to rimborsi@trenitalia.it. If the ticket has already been collected, send your refund request to the Passenger Division - Sales and Assistance - REFUNDS (Divisione Passeggeri - Vendita e Assistenza - RIMBORSI) - Viale dello Scalo San Lorenzo, 16 - 00185 Rome.
After the booked train's departure, you must present the written request for refund solely to the departure ticket desk or of ticket issuance (provided that the issuing station is not the same as the arrival one), which will forward it on to the appropriate Office. If the ticket office is closed or not operating, you must phone the Call Center stating the type of refund requested and all the details necessary for granting the refund and to send the request with original ticket in the 24 working hours afterwards from the area serving the departure- or ticket-issuing station (provided this is not the same as the arrival one) to Trenitalia - Rimborsi - Viale dello Scalo San Lorenzo, 16 - 00185 Rome. In this regard, the postage stamp is used as the reference date.
If the ticketless ticket was bought at a travel agency, you canrequest a refund at the issuing agency or ticket desk or, if the agency is closed, contact the Trenitalia Call Center, which will authorize the refund to be made subsequently by the travel agency. The refund will be granted subject to receipt of a photocopy of the applicant's ID document.
If the printed ticket has been picked up, the terms to observe and the refund-request procedures are the same as those of the fares or pre-chosen offers for the printed tickets.
你可以看看下面这段文字：
REQUESTING A REFUND
You can request the refund of a ticket by returning the original and presenting a valid piece of ID. You will also have to show your credit card if you purchased the original ticket with it.
If the ticket is in your name or to be considered as such due to the information it contains (e.g. the railcard used to obtain a discount is featured), and you do not make the request in person, the person you send to make the refund request must have a proxy signed by you.
You must apply for a refund within the period of validity of two months for open and unstamped tickets, under the terms envisaged for the service used for tickets where the seat is allocated at the time of ticket issuing. You can request a refund at any station ticket desk or at the agency where you purchased your ticket, barring special cases envisaged for certain services.
If you decide to travel in fewer persons that the number stated on your ticket, the refund, with any related deduction charges, can be requested only before making the journey, by making a change to your ticket (if it is a ticket issued with ticketless procedure, you must apply to the Call Center. Should there be no free places on the train you intend to travel and it is not possible to obtain a new ticket, you must notify the on-board personnel of the person/s who are not travelling so as to obtain a refund for the unused part for which you have applied to the Call Center).
If you interrupt your journey, you can apply for the refund of the part of the ticket left unused from the ticket desk at the station where the journey was interrupted.
Should you decide not to leave after having stamped the ticket, you can ask for a refund within 30' of stamping it, from the departure station ticket desk.
There are no particular formalities for making the request and refunds are granted in cash.
Refunds of self-adhesive vouchers are not allowed.
The refund of tickets on-line valid only on regional trains is only allowed in the following cases:
in the event of strikes
in the case of mistaken purchase (purchase of two tickets made out to the same person and valid on the same train)
In these cases, subject to a check by of the head office, refunds will only be granted through issuance by the regional head office competent for distance tickets valid in the regions having the same characteristics as those bought and not used. Whereas for tickets valid in the region with cross-regional application, similar voucher tickets will be issued.
If you purchased the ticket by credit card from a self-service machine, you must make your refund request at the ticket desk in the station where the issuing machine is located and the payment will be made by cheque or bank transfer.
For tickets purchased on-line or via the telephone reservations service biglietteria telefonica, featuring the word "Carta credito - t.com", including those purchased with the Ticketless service, and which haven't been collected yet, you can apply for a refund from the Call Center on 89 20 21 ( then choose 5 option ) or by e-mail, writing to rimborsi@trenitalia.it. If the ticket has already been collected, send your refund request to the Passenger Division - Sales and Assistance - REFUNDS (Divisione Passeggeri - Vendita e Assistenza - RIMBORSI) - Viale dello Scalo San Lorenzo, 16 - 00185 Rome.
After the booked train's departure, you must present the written request for refund solely to the departure ticket desk or of ticket issuance (provided that the issuing station is not the same as the arrival one), which will forward it on to the appropriate Office. If the ticket office is closed or not operating, you must phone the Call Center stating the type of refund requested and all the details necessary for granting the refund and to send the request with original ticket in the 24 working hours afterwards from the area serving the departure- or ticket-issuing station (provided this is not the same as the arrival one) to Trenitalia - Rimborsi - Viale dello Scalo San Lorenzo, 16 - 00185 Rome. In this regard, the postage stamp is used as the reference date.
If the ticketless ticket was bought at a travel agency, you canrequest a refund at the issuing agency or ticket desk or, if the agency is closed, contact the Trenitalia Call Center, which will authorize the refund to be made subsequently by the travel agency. The refund will be granted subject to receipt of a photocopy of the applicant's ID document.
If the printed ticket has been picked up, the terms to observe and the refund-request procedures are the same as those of the fares or pre-chosen offers for the printed tickets.
引用 “原帖由 susan722 于 2008-4-10 20 发表
实话说，意铁网站真的不好!
1.日期我定错拉，怎么我都改不拉;
2.信用卡只能用一次;
3.发邮件,都被退信
”
后来怎么样呢? 我也准备定呢,期待楼主说说结果!
实话说，意铁网站真的不好!
1.日期我定错拉，怎么我都改不拉;
2.信用卡只能用一次;
3.发邮件,都被退信
”
后来怎么样呢? 我也准备定呢,期待楼主说说结果!
实话说，意铁网站真的不好!
1.日期我定错拉，怎么我都改不拉;
2.信用卡只能用一次;
3.发邮件,都被退信
1.日期我定错拉，怎么我都改不拉;
2.信用卡只能用一次;
3.发邮件,都被退信
我给helpdesk@trenitalia.it 和registrazioni@trenitalia.com发email都被退回来
不知道应该给哪个邮箱发。
谢谢
不知道应该给哪个邮箱发。
谢谢
我给helpdesk@trenitalia.it 和registrazioni@trenitalia.com发email都被退回来
不知道应该给哪个邮箱发。
谢谢
不知道应该给哪个邮箱发。
谢谢
