购买意铁车票，未注册，银行已扣款，未收到P
2026-08-30 04:03游四海旅游网 帮助了2056人
昨天购买意铁车票本来想注册后再购买的，但是注册的时候要填地址，我一看全是意大利的地址，就没继续注册了，于是通过未注册顾客购买了两张车票，开始都很顺利，付款也很顺利，一下就付款成功了，等着接收电子邮件，结果意铁网没有跳转到有PNR的页面上，却跳转到继续购票的页面上，同时我又收到银行的扣款短信，等到今天也没收到邮件，怎么办怎么办？钱都已经付了，求大神支招啊，万分感谢
网友回答
我给意铁发了邮件，对方回复如下：
Dear Customer, thank you for contacting us.
We remind you that this e-mail account is dedicated to the assistance on the purchase procedure online and via Trenitalia app.
For any other request we invite you to refer to the pieces of information you can find in the section Info and Assistance on our website or send your questions as follows:
for invoices, credit notes and changes on invoicing profiles, please refer to Online invoicing
for refunds or indemnification in case of train delay, please fill this form
for info and assistance on Cartafreccia programme, please visit the dedicated section or send a request for assistance
Finally, we remind you that by accessing your private area you can display and change your journeys directly. If you have bought without a registered account, you can recover or change your purchases via the following link find and change your ticket.
请问怎么操作呢？我点find and change your ticket的链接没找到
Dear Customer, thank you for contacting us.
We remind you that this e-mail account is dedicated to the assistance on the purchase procedure online and via Trenitalia app.
For any other request we invite you to refer to the pieces of information you can find in the section Info and Assistance on our website or send your questions as follows:
for invoices, credit notes and changes on invoicing profiles, please refer to Online invoicing
for refunds or indemnification in case of train delay, please fill this form
for info and assistance on Cartafreccia programme, please visit the dedicated section or send a request for assistance
Finally, we remind you that by accessing your private area you can display and change your journeys directly. If you have bought without a registered account, you can recover or change your purchases via the following link find and change your ticket.
请问怎么操作呢？我点find and change your ticket的链接没找到
先把你所录入的邮箱都打开一遍确定确实没有，然后再确定确实被扣款没有退回，如果这时候还没有收到，可以写邮件询问，注明交易内容以及时间。要记得在他们上班时间发，要不可能看不到的。还有18号大罢工，也可能有这方面原因，不用急，他们系统有时候跟人的上下班时间运行，有一定延迟很正常。
我在没有注册的情况下，曾经遇到你这样的事，但是第二天就收到意铁邮件通知没有预订成功，然后过了一天款就自动退还了。
后来我老老实实地注册再购买了，一切顺利。注册的地址随便填个酒店地址即可。
后来我老老实实地注册再购买了，一切顺利。注册的地址随便填个酒店地址即可。
我也遇到了问题，可以给我意铁的邮箱吗
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