签证申请退款

我是5月4号填写的英国签证申请，然后和同学聊天时发现我签证类型申错了，我在同一天申请了退款，退款这样回复
Refund request sent

We have received your request for a refund.



If your request for a refund is successful, your visa application will
be cancelled and your money will be returned in the next 28 days. Your
refund will be made to the same account you used when you paid for your
application.
但是现在已经40多天了，还是没有退款，我又打电话去领事馆问，但都是不是人工服务，没法知道我的退款可不可以退，然后又发了邮件去问，也没有回复。难道就要一直等吗？有和我情况差不多的吗？