求助，曼谷航空的回复邮件

今天早上订机票时，把名字写错了，写邮件给航空公司修改，现邮件回复如下，请相关达人帮我看一下，邮件意思是否已接受我的请求，有相关更新的信息会给我回复，对吗？谢谢！
Thank you for contacting Bangkok Airways. This is a Customer Service Request Update Notification from Bangkok Airways regarding Service Request Number # 511177 , which you opened with the Bangkok Airways Reservation Center. We appreciate the opportunity to serve your requirement. We strive to respond to all e-mails as soon as possible. We will inform the relevant party of your request and they will attend to you soon. Any urgent case, please contact our Reservation Center on 1771 (local contact) or +66 (2) 270 6699 (24 hours). For a new issue, please write via reservation@bangkokair.com