紧急求助，裸体跪谢啊，大神们救救我吧
2026-08-07 09:59游四海旅游网 帮助了9517人
我中午在HRS，不小心订了一家西班牙马德里不能取消的房间，手机收到短消息，直接被扣了2300元
打电话给HRS，说是我自己和酒店沟通。。。。天啊。。。。这国际长途我手机都没开通，还要英文沟通，死的心都有了
谁能帮帮我啊。。。。我的QQ是30506633
网友回答
发邮件了第一个回复是：Good morning:
We are sorry to inform you that we can not cancel your reservation, 40801755. It is a non-refundable reservation, and not may cancel or modify. This reservation is no refund, are Bookings are subject to a penalty, because more economic and which have expenses.
我有请别人帮我和他们沟通，然后他们回复了第二个：
Good morning, mister : Sorry, we understand but they are the rules. Your should have booked another type of reserve, a normal reservation, but chose a book no refund and we can not cancel.However we will consult with management on this case and see if a cancellation is possible. You have booked with HRS and not with us directly, the cancellation is difficult and the reserve may not void free. 真不明白，9月底的订单。。取消有这么难么？
We are sorry to inform you that we can not cancel your reservation, 40801755. It is a non-refundable reservation, and not may cancel or modify. This reservation is no refund, are Bookings are subject to a penalty, because more economic and which have expenses.
我有请别人帮我和他们沟通，然后他们回复了第二个：
Good morning, mister : Sorry, we understand but they are the rules. Your should have booked another type of reserve, a normal reservation, but chose a book no refund and we can not cancel.However we will consult with management on this case and see if a cancellation is possible. You have booked with HRS and not with us directly, the cancellation is difficult and the reserve may not void free. 真不明白，9月底的订单。。取消有这么难么？
是订错了日期吗？
为什么不能去住啊？
因为写好是不能取消，估计有难度的，要做好思想准备。
酒店要你通过HRS
为什么不能去住啊？
因为写好是不能取消，估计有难度的，要做好思想准备。
酒店要你通过HRS
