急问：TGV票一直没收到怎么处理

各位，之前问过一次相关的问题，又过了一个星期还是没收到法国寄来的票，我又在tgv上发了一次询问信，他们给我回了，大致如下

We have not registered any returned post and unfortunately we will not be able to re-issue your tickets.

If you don't receive your tickets,you will need to:

-Tell the operator that you have not received your tickets concerning Booking reference ******

- Re-purchase the tickets at the same tariff.

- Have the re-purchased tickets personalised by the ticket inspector on board the train.

- Ask for a "Traveller's After-Service / Send to Home" form at an SNCF counter at the arrival station in France.

You will need the Booking reference with 6 letters and the credit card used for the payment.

You will then have to send the new tickets, as well as proof of both payments (statement of account) to the department in charge of claims:

TGV-Europe

Customer Service

BP 10012

B-1060 Brussels 6

我现在特别着急，他们的意思是我还得重新买票了？我的票是特价的，不能退换的，那我之前付的钱能退吗？我看过游四海旅游上长老们关于退票的信息，但我不确认我这种情况怎么办，麻烦各位给我解答下，非常感谢！