求助！泰国火车票，钱扣了，票没买上！

各位达人，向你们求助：



昨天早上我在泰国火车票网站'thairailticket'上订购了两张2月2号清迈-曼谷的火车票，用招行Master卡付款的时候很顺利并迅速接到短信通知交易成功。但网站却迟迟没有‘successful’的提示框，而且邮箱也一直没有收到车票确认邮件；我点击进入‘tickets history’，也看不到‘re-print’的标识。

向下图一样：




我随即给泰国写了邮件，他回我如下邮件：


‘Dear Customer,


Thank you for using Thairailticket's online Booking services

The refund of THB. 1,763.36 for the transaction tried by you

under reference No. 2554119394


which has failed and later found that the payment has been debited to your

account has been credited to your account on 14/12/2011

We suggest you to please retry the transaction, if not booked already.

The booked tickets history can be checked to view the list of all tickets booked by you.

We regret any inconvenience caused.


Warm Regards,


customer service’


我怎么看他的意思都是说款已经退回我账户并建议我再次购买啊~

但问了银行，他们并没有收到退款，并且今天早上来电话的客服还告诉我‘这钱可能退不回来了’！！？


我又给泰国写了两封邮件，但还没有回复。

我好迷茫啊~~请求达人伸出友爱的手，指点迷津。。。不胜感谢！！