关于亚航退税中遇到的问题，求解答

我去年定了吉隆坡到新加坡的航班，一共3张，后来没有坐求退税，在亚航微博上取得联系后填写了相应的表格发完邮件后系统也回复了邮件。This is just a quick note to let you know that we have received your feedback (Case Number : CAS-编号).



We’ll get back to you within 5 working days. We appreciate your patience as we continue to respond to every email we receive.



Lots of questions have already been answered in our FAQ section at http://www.airasia.com/ask



It is always our pleasure to assist you in every way we can.

总之是收到了然后5个工作日回复。昨天收到了亚航的邮件，但是没有看明白，并不是前辈们说要等待30个工作日内解决的什么什么，邮件见下。。。

Thank you for emailing AirAsia.

In response to your email, please be informed that we had issued your query to Refund Support Team, and they shall revert back to you in regards of your request of the airport tax refund under Booking number 机票订单1 and 机票订单2. For your information, airport tax will be refunded with subject to refund cancelation fee per person per way.

For more information regarding fees please refer to http://www.airasia.com/my/en/travelinformation/feescheduleford7flight.html

We thank you for your patience and understanding in this matter.

In future if you have any other inquiry you may also follow us at our twitter account askairasia (http://twitter.com/askairasia) or chat with us via “LiveChat”.


我英文不咋滴，实在搞不明白他什么意思，是不是我两张订单分开发送分开解决，还是一个人只能退一个订单呢？求高手解答。