亚航退税的回信，请大侠帮忙

Dear *********,





Thank you for emailing AirAsia.





In response to your email, please be advice that guests will be charged a processing fee of RM15 for airport tax refund for the Booking (*******). Thus, after charging the processing fee, we are sorry to inform that there would be no sufficient fund available for refund.


Sorry for any inconvenience caused.





Should you need any further assistance please submit online form and for simple inquiry follow us on Twitter or chat with us on live chat for immediate assistance.





Kind Regards,

Gina Lim

Customer Care





请问大侠，这个回信的意思是不是要收我15RM的手续费？ 我的退款不足15RM，所以就不退我钱了？ 请大侠帮忙，谢谢