我订的房间没有收到确认函。

这段时间网络不好，今天半夜上来才发现一个问题，我5月1日时订了一间曼谷的FX，却只收到这个信函，原文如下：


Dear XX, We are happy to inform you that we were able to successfully process payment for your Booking and confirm your travel reservations. Your AirAsiaGo confirmation number is 488393.
It is very important that you click on the link below to view your itinerary and print your travel documents.
If you have created another reservation under a separate AirAsiaGo Booking number please contact us immediately at 603 2614 9090 between the hours of 9am – 6pm MYT. Enjoy your trip and thank you for Booking with AirAsiaGo! Sincerely, AirAsiaGo Guest Support


邮件里没有看到任何链接，我之前也在订了同一家酒店的房，但都收到的是确认函，和这个不一样。我试着回了个函，没有回音。刚刚再发函询问了。刚才登陆亚航网页去查询：管得我的订单。发现里面只有我订购的机票信息，查不到己订的酒店信息。

这种情况如何处理？请教长老出个点子。