请问MINI票可以到柜台退票吗？

新人第一次使意铁订票系统，订mini票时没注意时间，多订了2张25号从罗马-佛罗伦萨的车票。

请问能否到柜台退票，哪怕退一部分票款。

看备注好像能退：

Booking/ticket change

Booking/ticket change is possible only once from the day the ticket/Booking is issued and up to midnight of the day before departure, solely at ticket desks at train stations or at the travel agency where the ticket was issued. You are only allowed to change the departure date or time for the same category of train or service, subject to a change fee (equal to the difference to the corresponding full base price) and only for a journey to take place after the one booked. The new ticket will have the same characteristics as the Mini ticket. Tickets bought on this site cannot be changed online. For ticketless tickets, go directly to the station ticket desk or the issuing agency; as for tickets that need to be picked up at the self-service machine, you need to pick up the printed ticket and then go to the ticket desk.



Refund

Refunds are allowed:

- Up to midnight of the day before departure, with 50% deduction, solely at station ticket desks or at the travel agency where the ticket was purchased.

You are not entitled to a refund after such time.

Refunds are not granted if the journey is simply interrupted.

Refunds are not granted for tickets of less than or equal to 10 euro for each traveler. For ticketless tickets and tickets purchased via the self-service procedure but not yet picked up (this applies to tickets that cannot be purchased via the ticketless solution), you can request a refund by using the online refund service on this website (only for tickets purchased on this site and for refunds of the full purchase), by calling Trenitalia's Call Center (non-toll free numbers) or by sending an e-mail to . After pickup (a function available only for tickets that cannot be purchased via the ticketless procedure), you need to submit your request to any ticket desk at the train station. Refunds are given by re-credit on the credit card used for the purchase.