关于KL的i-hotel的高级房，good news 0元（酒店称系统
2026-07-24 04:52游四海旅游网 帮助了8522人
就是这家酒店，在什么Ultma那边。附近应该也有家Tune hotel吧。
前些天在游记上看到有人提到这家酒店，今天打开看了看，房间的价格写着98马币，点了预定，主要是想看看还要不要加税。
选完日期后，告诉我说我选的房间0元起，点下一步，就直接让我填信息了。
最后提交之后也是没有付款的程序，发e-mail给我预定号码了。
虽然好像占了便宜，但是有点疑惑啊" />1" /> " />2" />
不会到时候我入住的时候再收钱了吧？
麻烦大家给看看啊。
http://www.i-hotel.com.my
有住过的么？
看到大家有不少订到了0元的，开始还挺庆幸，现在觉得有点象酒店的销售策略；
正在等他们的邮件回复。。
筒子们，酒店的态度不积极，把责任推卸给了网站的系统，说是系统的问题，一点积极的补救措施都没给。
PS：我看网站预定页面的高级房已经没有选项了，不知道是在修复系统，还是逃避责任。。。
准备先去马来西亚旅游局看看有没有投诉信箱，我们消费者还是弱势群体啊！要时刻维护自己的权益！
刚刚收到最新回复
给大家看下
我没有回他们的邮件，这是回给我的第二那封邮件（我的邮件问题就是引用了下daodao上酒店经理的回复）：
他们的第二封：
Hi.
Yes, your Booking is valid. Our management is giving special discount which is 50% discount on every night you have booked on that day.
Warmest regards,
网友回答
到到网显示的那个英文评论是我当初响应ruthlee929的号召发的，不过我是发在到到网的原英文网站tripadvisor.com，其实我英文不行，而且后来感觉那个宾馆太远了，不太想住了。今天看到老聃说及的回复，尤其是ruthlee929说酒店回复98RM时候，我在下午4点多又写信过去询问，把管理层的对我的回复给复制了，估计是因为这个他们酒店又商量个5折回复咱们（是不是我写信的原因不能断定啊），因为后来我也收到5折的回复了。
我这么写的：
my Booking confirmation Ref NO. 01673 is 0 RM, i hope the hotel can keep your promise, let us check in no another additional money. the time is AUG 06-07, 2011. OK?
On TRIPADVISOR.com, i expressed my thought. Later management response from I-HOTEL's manager is agree, he wrote it in Mar 29, 2011:" However, it was our mistake. We will be honoring all Bookings that took place on hotel website during our mess up." :
"(Management representative)
Mar 29, 2011
Well, we made a big mistake in our pricing engine that capped every Booking on the site at RM0.00. The mistake started at 25/2/2011. When we figured out the mistake was happening, we had to shut down the site for a bit until we got the pricing problem fixed.
While we’re sure this was a great deal for guests, it was inadvertent, and we took a big loss so far. However, it was our mistake. We will be honoring all Bookings that took place on hotel website during our mess up. We apologize to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We hope you continue to support i-Hotel. We will email our promotion for this matter individually.
Cheers!" (you can see it at http://www.tripadvisor.com/Hotel_Review-g298313-d1909287-Reviews-I_Hotel-Petaling_Jaya_Selangor.html)
thank you, wait for your reply.
如果想免费住，大家可以写信去谈，但是酒店诚意不很大啊。如果想投诉啥的，可以直接上www.tripadvisor.com去评。
我这么写的：
my Booking confirmation Ref NO. 01673 is 0 RM, i hope the hotel can keep your promise, let us check in no another additional money. the time is AUG 06-07, 2011. OK?
On TRIPADVISOR.com, i expressed my thought. Later management response from I-HOTEL's manager is agree, he wrote it in Mar 29, 2011:" However, it was our mistake. We will be honoring all Bookings that took place on hotel website during our mess up." :
"(Management representative)
Mar 29, 2011
Well, we made a big mistake in our pricing engine that capped every Booking on the site at RM0.00. The mistake started at 25/2/2011. When we figured out the mistake was happening, we had to shut down the site for a bit until we got the pricing problem fixed.
While we’re sure this was a great deal for guests, it was inadvertent, and we took a big loss so far. However, it was our mistake. We will be honoring all Bookings that took place on hotel website during our mess up. We apologize to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We hope you continue to support i-Hotel. We will email our promotion for this matter individually.
Cheers!" (you can see it at http://www.tripadvisor.com/Hotel_Review-g298313-d1909287-Reviews-I_Hotel-Petaling_Jaya_Selangor.html)
thank you, wait for your reply.
如果想免费住，大家可以写信去谈，但是酒店诚意不很大啊。如果想投诉啥的，可以直接上www.tripadvisor.com去评。
我也收到如下E-MAIL，看样子酒店终于同意免费入住了
Subject: Booking confirmation on Feb 25&26, 2011
Thank you for choosing i-Hotel. We are pleased to confirm your reservation as follows:
Reservation Number:
Guest Name: Mr. xxxxxxxx
Number of Guests: 2
Accommodations: Superior Room
Rate per Night: RM0.00
Check-in Time: 2pm
Check-out Time: 12pm
* Free room is offered to guests who check-in on or before 6pm. i-Hotel reserves the right to release any room(s) booked by 6pm if there has been no confirmation received or notification of late arrival. No appeals or complains will be entertained.
Kindly call 03-61428223 or reply to this email for your confirmation. Once Booking is confirmed, no amendment will be entertained.
Once again, we, i-Hotel team would like to apologize to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We look forward to the pleasure of having you as our guest at i-Hotel.
Warmest regards,
Watie
Subject: Booking confirmation on Feb 25&26, 2011
Thank you for choosing i-Hotel. We are pleased to confirm your reservation as follows:
Reservation Number:
Guest Name: Mr. xxxxxxxx
Number of Guests: 2
Accommodations: Superior Room
Rate per Night: RM0.00
Check-in Time: 2pm
Check-out Time: 12pm
* Free room is offered to guests who check-in on or before 6pm. i-Hotel reserves the right to release any room(s) booked by 6pm if there has been no confirmation received or notification of late arrival. No appeals or complains will be entertained.
Kindly call 03-61428223 or reply to this email for your confirmation. Once Booking is confirmed, no amendment will be entertained.
Once again, we, i-Hotel team would like to apologize to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We look forward to the pleasure of having you as our guest at i-Hotel.
Warmest regards,
Watie
引用 “原帖由 饭前喝汤 于 2011-2-26 00 发表
关键要看这个酒店是先付款再消费，还是到门店付款。如果这个酒店像TUNE一样，是在预定的时候直接付费，那么住的时候肯定就没有理由要求付费。
但如果这个酒店像其他酒店一样只是预定，到门店后再付款的话。。。这 。 ”
有证明，预订页面上显示了：几晚，房间数，价格合计。
关键要看这个酒店是先付款再消费，还是到门店付款。如果这个酒店像TUNE一样，是在预定的时候直接付费，那么住的时候肯定就没有理由要求付费。
但如果这个酒店像其他酒店一样只是预定，到门店后再付款的话。。。这 。 ”
有证明，预订页面上显示了：几晚，房间数，价格合计。
就算系统出了问题也是他们自己的事，对于一个负责任的酒店来说，发给客户的已经确认的订单就必须认可，这是关乎酒店信誉的问题。
从它家的回复邮件来看，显然是在狡辩，不想承担责任，对这样的酒店，就应该去到到差评，让他知道消费者是不好欺负的。
从它家的回复邮件来看，显然是在狡辩，不想承担责任，对这样的酒店，就应该去到到差评，让他知道消费者是不好欺负的。
引用 “原帖由 philipsjun 于 2011-2-25 15 发表
刚才已经打
刚才已经打
我也定了3.14入住的,也显示是0元,但是预订环节没有要求提供任何信用卡号或其他的付款方式,觉得悬
打
打
我上次看到了
实际上就上个星期路过了
不知道怎么去这个酒店问我
机场坐车到到KL Center
然后转公交车88或者99就可以到了
那里有一个很大很大的商务中心，吃喝玩都全
实际上就上个星期路过了
不知道怎么去这个酒店问我
机场坐车到到KL Center
然后转公交车88或者99就可以到了
那里有一个很大很大的商务中心，吃喝玩都全
羡慕嫉妒恨，居然有这等好事！！！
LZ给个链接嘛，我们都试试3.
还有我就好奇了，你们怎么知道这些活动的呢？我也只在KL待一夜，定hotel快把我折磨死了，KL的hotel太贵了
LZ给个链接嘛，我们都试试3.
还有我就好奇了，你们怎么知道这些活动的呢？我也只在KL待一夜，定hotel快把我折磨死了，KL的hotel太贵了
good news! the dates you specified are available! rates starting from RM0.00 per night
好消息！你所选定的日期有房! 每晚价格0元起。
0元起并不等于你选择的日期房价是0元。
好消息！你所选定的日期有房! 每晚价格0元起。
0元起并不等于你选择的日期房价是0元。
有是好事，没有就罢了，我觉得大可不必为一点小错误而纠缠，毕竟人家是小酒店，你不能用国际大企业的标准来要求他们，这种0价可能会导致严重后果。大家看开些罢。
借个地盘问下问题，我在Booking上面定了酒店，但只收到了Booking发来的邮件，这样是不是就可以拉？？？不需要酒店发邮件过来确认吗？？？？？？？？？？
刚订到了10月9号晚的免费住宿，但注意事项有提示当天入住时间是在下午两点前，可我是下午四点的飞机才到KL呢，难道不能享受免费房间了呀
我8.1定了3间 非要一间一间定才成功 不知道算不算数 算的话 我从kl打车去也划算啊 大家去探店啊 特别是有在kl的同学
这样不负责任的酒店坚决投诉！
各位定了这个酒店的同学有没有什么下一步的行动？不能让他就这样耍弄消费者
各位定了这个酒店的同学有没有什么下一步的行动？不能让他就这样耍弄消费者
现在又可以定了，我刚定了2个晚上的0元superior room，但是给的确认邮件里也没体现价格啊，到底是不是真的啊。
我也刚刚订好，4.16-19，零元，好爽哦。。这家酒店别的房间都没搞活动，就是高级房，哈哈。我都一一验证过价钱了
请教已经预定成功的,我刚才定了,显示的是MR108啊.是否要继续第二步,填写入住信息.还是说已经没有特价房了.
刚才已经打
我都已经到确认环节了，居然说预订流程有问题，要求重试，再定的时候没房间了。。.
我也订到了，很顺利，订了4月14-15二晚的。收到了确订邮件，也打印出来了。。。。
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