Virgin Blue退票问题

各位长老：


我把之前在Virgin Blue订的飞机票办理了退票手续，他们比qanat好一些，两大一小的机票费总款是437.5澳元，扣款160.5澳元，有277澳元会退到我之前支付的信用卡里，可是他来信，承诺是十二个月内退款。USE OF YOUR CREDIT

This is a statement of your Credit. Following are instructions for how to use this:

?Please quote the Reservation Number (H3EL8S) whenever calling and discussing your Credit. It can only be used toward a future flight

Booking when the Reservation Number is quoted.

?The Credit is valid for 12 months from the date of first purchase or involuntary credit. It will expire at midnight on 9 Dec 2011. All future

flight Bookings utilising such credit, do so at applicable Guest Contact Centre fare levels by phoning 13 6789. The Credit is valid for any

person and for any flight route.

?When you are ready to make a new flight Booking, you will need to contact us in the Guest Contact Centre. The amount will be used

towards the payment of a new flight Booking when the Reservation Number is quoted. Any outstanding difference between the Credit and

the amount of the flight Booking will be required to be paid at the time of the flight Booking with a valid credit card.

The credit can be used toward payment for either Virgin Blue and/or Pacific blue flights.


改签或取消政策：

CHANGING OR CANCELLING YOUR Booking

Internet Booking: If you have created your own Booking online, you can take advantage of our online change and cancel facility. You can

make your change or cancellation at the Manage Bookings section and follow the instructions. You can also change or cancel your Booking via

your web enabled mobile phone, by accessing our mobile platform mobile.virginblue.com.au. Alternatively, you can contact our Guest Contact

Centre on 13 6789, 24 hours a day regarding changes to your travel plans. Note: Changes made via the Guest Contact Centre are subject to

Guest Contact Centre rates which are at least $15 more than the Internet fares.

Guest Contact Centre Booking: If you have created your Booking with one of our friendly Guest Contact Centre staff or industry partners ie.

a travel agent, please contact our Guest Contact Centre on 13 6789, 24 hours a day regarding changes to your travel plans. You will need to

provide your Reservation Number located at the top of this itinerary to make any changes to your Booking. Your Reservation Number is

confidential and should only be given to Virgin Blue staff or your travel agent.

请问这个账户可以转让吗？里面的钱能为别的人订票吗？