2026-07-22 21:38游四海旅游网 帮助了7810人
之前订了accor ibis 泰国99THB的价格,也留了信用卡信息,入住时间是9月6日。
6日no show,结果7日收到了一封信,说是信用卡支付失败。
我理解预订酒店是6月底,现在已经9月初,他们一直没扣款,银行已经把这笔授权关闭了。
问题一:他让我入住日提前2天告诉他们新的信用卡信息,不然价格涨到1000多猪,但是他的发信时间就已经是我入住时间之后了,我肯定没法及时给他新的信用卡信息。
问题二:预订时并没有说明有no show fee,不能支付也不是因为我留了虚假信息,他们没有理由再为这个订单charge我什么钱,对吧。
问题三:明天还要去这家酒店入住(一张订单是通过airasiago预订的,一张是99THB的官网预订),不会因为之前的no show,而不让我入住吧?
信的原文如下:
Dear Mr. XX,
Warm Greetings from ibis Erawan Thailand!
In reference to your Booking at ibis Bangkok Nana on 06 – 07 September 2010 with the File number XXXXXX made under the Hot Deal Pre-paid Online Promotion, please be informed that the Credit Card details provided had been declined by our bank system and thus cannot charge your stay. As your Booking is subject to the Terms and Conditions of the Hot-deal Pre-paid Online Promotion, pre-payment is required. Also, please be reminded that Hot-deal Bookings are non-amendable, non-refundable and non cancellable.
In view of this, we would appreciate if you could send us alternative Credit Card details such as Credit Card No., Card Holder name and Expiry date. In case we do not receive a reply from you two (2) days prior to arrival date, kindly note that your room rate will be automatically changed to the Best Unrestricted rate at THB 1,530.10.- per room per night inclusive of 17.7% tax and service charge.
Please do not hesitate to contact us if you may need further assistance. Thank you for your understanding and we look forward to welcoming you at ibis Bangkok Nana.