关于AirAisaGo 定房，Langkasuka Beach Resort Langkawi 倒
2026-07-21 12:28游四海旅游网 帮助了4486人
我是10年3月14日在AirAsiaGo上预定的10月2日至6日的兰卡威的Langkasuka Beach Resort 酒店，并已经全额支付四晚酒店的房款。现在这个酒店已经倒闭不营业了，最新情况可以见这个贴子（http://bbs.go2eu.com/viewthread.php?tid=255628&extra=page%3D1）。我一直和AirAsiaGo的客服人员联系不上，电话（603 21719399）打了几次都没有人接听，发了邮件（askairasiago@airasia.com）也没有答复，请问大家有没有人在AirAsiaGo 上定过房，出现这种因酒店方面的原因不能入住的情况，该怎么处理我已经支付的钱？是不是AirAsiaGo应该全额退还给我啊？有知道的朋友请帮帮我，谢谢！
网友回答
我也是3月19日在AirAisaGo上定的这家宾馆，3晚，是今年7月份去Langkawi。我定完的第二天，就满世界找不到Langkasuka 和Helang这两家宾馆的预定了。
后来在www.fnetravel.com/chinese/langkawihotels/langkasuka-beach-resort.html上找到，告知3月22日起兰卡苏卡(Langkawi Beach Resort)将进行大装修，重新开业日期待告。
在http://www.fnetravel.com/english/langkawihotels/hotel-helang.html上找到 We wish to inform you that the management of Hotel Helang and Langkasuka Beach Resort had notified us to immediately stop accepting Bookings for both Hotel Helang and Langkasuka Beach Resort until further notice. The reason given was to facilitate immediate renovation work at Langkasuka Beach Resort.Hotel Helang will continue to operate serving existing confirmed Bookings and Bookings from Langkasuka Beach Resort only. New Bookings will not be accepted until further notice
我把这个情况email给AirAisa，都两个星期了，没有任何回音！
要是装修倒还没多大问题，说不定几个月就好了，要真是关闭不再营业，那我们不就亏大了，我当时定的时候，Helang的价格要便宜一点。再说，是看重了langkasuka有私人海滩。
所以楼主，你要有了来自AirAisaGo的消息，知会一声！先谢过了！
后来在www.fnetravel.com/chinese/langkawihotels/langkasuka-beach-resort.html上找到，告知3月22日起兰卡苏卡(Langkawi Beach Resort)将进行大装修，重新开业日期待告。
在http://www.fnetravel.com/english/langkawihotels/hotel-helang.html上找到 We wish to inform you that the management of Hotel Helang and Langkasuka Beach Resort had notified us to immediately stop accepting Bookings for both Hotel Helang and Langkasuka Beach Resort until further notice. The reason given was to facilitate immediate renovation work at Langkasuka Beach Resort.Hotel Helang will continue to operate serving existing confirmed Bookings and Bookings from Langkasuka Beach Resort only. New Bookings will not be accepted until further notice
我把这个情况email给AirAisa，都两个星期了，没有任何回音！
要是装修倒还没多大问题，说不定几个月就好了，要真是关闭不再营业，那我们不就亏大了，我当时定的时候，Helang的价格要便宜一点。再说，是看重了langkasuka有私人海滩。
所以楼主，你要有了来自AirAisaGo的消息，知会一声！先谢过了！
昨天给亚航写信，今天给回复了（记着要写英文信，亚航客服说如果写中文信GO那边还得找人翻译回复的会很慢）。因为我是订的8月份的LANGKASUKA。信是这么说的。
Dear Value Guests,
We wish to inform that we send the notification on staggered basis (by month). For now, we still under negotiation with hotel, and still waiting for hotel to give us the estimation date for them to complete their hotel renovation. We will get back to you soon after we receive the notification from hotel.
Meanwhile for now, we only sent the notification for reservation on April and May. We were sorry for the inconvenienced caused. We trust we have your understanding in this matter.
Thank you.
大概意思是说亚航GO还在跟酒店协商确定他们什么时候能装修完，目前只给4-5月份去的客人确定了解决办法，我们远一点的还得等等看怎么处理。嗯
Dear Value Guests,
We wish to inform that we send the notification on staggered basis (by month). For now, we still under negotiation with hotel, and still waiting for hotel to give us the estimation date for them to complete their hotel renovation. We will get back to you soon after we receive the notification from hotel.
Meanwhile for now, we only sent the notification for reservation on April and May. We were sorry for the inconvenienced caused. We trust we have your understanding in this matter.
Thank you.
大概意思是说亚航GO还在跟酒店协商确定他们什么时候能装修完，目前只给4-5月份去的客人确定了解决办法，我们远一点的还得等等看怎么处理。嗯
楼主，我也在 AirAisaGo 定了房，但是他们一直没给我发确认的email,现在还只收到亚航发的机票的确认email,我想问问楼主是不是AirAisaGo 给你来了确认房的email呢？？
这几天我联系了几次国内９５０１３的那个
这几天我联系了几次国内９５０１３的那个
Langkasuka Langkawi regrets to inform you that we will be closed until further notice. Guests with prior Bookings with us will be diverted to our sister resort - Hotel Helang. We apologize for any inconvenience caused. For any inquiries please call 03-2302 7555.
If you’re looking for other hotels within the Padang Matsirat area then Langkawi Lagoon Resort will be happy to accommodate you. Other resorts in Langkawi that are sure to catch your fancy include The Datai in Datai Beach, Langkawi Boutique Resort in Pantai Cenang, Federal Villa in Pantai Tengah and Mutiara Burau Bay in
If you’re looking for other hotels within the Padang Matsirat area then Langkawi Lagoon Resort will be happy to accommodate you. Other resorts in Langkawi that are sure to catch your fancy include The Datai in Datai Beach, Langkawi Boutique Resort in Pantai Cenang, Federal Villa in Pantai Tengah and Mutiara Burau Bay in
两个酒店春节前都住过，LAKASUKA BEACH RESORT 比HELANG HOTEL 好多了，个人感觉
另外，酒店预订是agoda上订的，服务的确不错，邮件回复也很及时，一行酒店都是agoda上安排，很顺利，带上打印的确认单即可
另外，酒店预订是agoda上订的，服务的确不错，邮件回复也很及时，一行酒店都是agoda上安排，很顺利，带上打印的确认单即可
我也在agoda上订了这间。然后来信说，关了，换了一个更贵的三星给我，问我同意不。我上网查了查价，发现比我原来订的要贵20美刀一晚，就ok了。
看来agoda服务要好一点呀。
看来agoda服务要好一点呀。
我4.23-27日定了这个酒店 到现在还没有联系上 ～ 我大哭大哭～～～
亲你们告诉我怎么才能找到客户投诉～
那个95013的
亲你们告诉我怎么才能找到客户投诉～
那个95013的
自己顶一下，不要沉下去了。刚才给亚航去了
刚刚随便用qunar去搜了一下，竟然就只有这个酒店的信息，不知道是不是可以去投诉他们，信息实在太滞后了
居然已经倒闭了。那我10月去的话，现在需要预订住宿吗？还是可以直接到那里之后再寻找。
Langkasuka Beach Resort Langkawi,这个宾馆貌似现在还不能预定，装修一下要花那么长时间挖
LANGKASUKA我住过，HELANG也住过，换成住那也可以的，对于租车的没什么关系。
晕，这个地方之前不是好多人都推荐的么，ms很火，怎么回事啊
倒闭？agoda 来信说停业装修挖，给我免费换了家更好点的酒店，表扬下！
樓主節哀，我現在也有個酒店，不知道倒閉沒倒閉，還訂了4天呢，杯具~
这种旅行风险挺可怕，AirAisaGo 都是付全款么，没订过，还是Booking好
还好还好，英明的我订的Awana，应该不会那么容易倒闭吧。。。
汗 居然倒闭了。。。上次去兰卡威的时候还考虑过订呢
Awana没啥问题的 不过入住的人也少啊
竞争太激烈，经营不景气啊
