亚航机票免费变更到底是45分钟还是1小时？

昨天发了个邮件给亚航客服打探了一下能不能免费改航班，回复我不可以

答复是这样的：

I regret to inform your kind self that a free reschedule is not possible. This is because at Air Asia, we are able to move a flight for free only when there is a retime of more than 1 hour. Our terms for a free move is as below:

Air Asia retime more than 1 hour

– Move flight within the same day.

Air Asia retime more than 2 hours

– Move flight within 1 month or a Credit Account for the full amount of Booking.

Air Asia retime more than 3 hours

– Move flight within 3 months, a Credit Account or a Refund for the full amount of Booking.

Due to the fact that your Booking does not fall under these conditions, we are unable to move the flight for your kind self.

I apologise for the inconvenience caused. Hope this is satisfactory.


因为亚航连改我2个航班现在导致我们凌晨到吉隆坡后没有地方睡觉，如果要睡觉就要支付两天的房费而实际只住了10个小时不到

这种情况能不能再去跟亚航理论阿？