欧洲之星退票问题

欧洲之星的网站上标明是refundable的票是不是可以全额退的?要不要付手续费?


我看到写着"Fully flexible tickets are fully refundable and fully exchangeable. ", 但在面More information page里又看到"Fully refundable less £10 admin fee per ticket for wholly used tickets up to 28 days after expiry of ticket."


究竟在出发前退的话要不要付admin fee ?