ryan叫我寄护照复印件，这正常吗？

我申请airport checkin fee refund。结果今天收到ryan的email，说要我把护照复印件传给他们。


为什么？从来没有听说过这种事呀，我该不该给他们？



Thank you for your recent inquiry to Ryanair. In order that we may investigate your request for a refund of the airport check-in on the basis that you were unable to avail of Online Check-in by reason only of not being the holder of either a valid passport or a National Identity Card, issued by the government of an EU/EEA country, we would be grateful if you could forward a copy of your Passport to; Customer Services Department, Corporate Head Office, Dublin Airport, Ireland. Please also quote your Booking confirmation number in all future correspondence.


Yours sincerely,



Ryanair Customer Services.