AMICA
Trains allowed
Expresses, IC, ICN, IC Plus, ES*city, ES*, AV e T-BIZ, couchettes cars and WL.
Fares
Reduced by 20% with respect to the Standard Fare, Minimum Price 10 euro.In any case, these are subject to the minimum fares applicable to each tariff.
Ticket
It can be bought up to 24 hours before train's departure and for an unlimited number of seats. The Amica offer is not valid on regional trains. Therefore, in the case of combined journey with a regional train, it must be bought separated tickets.
Booking change
Can be made only once before the booked train's departure and only for a journey after the first Booking for the places available for the offer from the ticket desks, travel agencies (for Ticketless solutions, the agency at which the ticket was bought), self-service machines, on this website and by phoning the Call Center 89.20.21*. The same procedure applies also to the Ticketless tickets, in which case the change is only allowed using the ticketless system without the possibility of printing out the card ticket and must regard all passengers to which the original purchase request refers.
Booking changes are allowed for trips to be made within two months from the original Booking and are free. Agencies may charge for this service. As purchases of tickets under the Amica offer can be made until midnight of the day prior to departure. If there are no places available for the Amica offer, tickets can be changed by paying the difference in price with respect to the full fare plus the change fee, at the ticket desks or authorised travel agencies only .
Ticket change
Allowed only once paying 20% of the returned ticket with the maximum of 3 euro from issue date until the train's departure time and can be done only at the ticket desks or travel agencies. The changing of tickets bought on this site is not possible online and it is possible only for amounts that are the same or higher; to effect a change, you must first pick up the printed ticket or, for ticketless tickets, go directly to the station ticket desks or issuing agency.
Access to a different train
It is allowed, provided the ticket has been stamped, by paying 8.00 euro plus the difference between what has already been paid and the full price for using another train of the same type or different type or different class or service:
on the departure date up until three hours afterwards
also after this period if taking the first train available of the same or lower category for arriving at the destination
If used on different days, passengers are considered as being without a ticket.
Tickets must be stamped before boarding otherwise passengers will be liable to pay a penalty of 8 euro (this surcharge is in addition to the one for boarding a different train). Holders of ticketless tickets are not allowed to use Regional trains. If found on board, they will be considered as if they had no ticket at all and dealt with accordingly.
Refund
Possible until the train's departure time with 20% deduction charge. Refunds for printed tickets can only be requested from the ticket desks or from the issuing travel agency. No refunds are allowed if the refundable amount, net of deductions, is equal to or less than 8 euro. Refunds for journey interruption are not allowed.
If the ticket has not yet been picked up or has been bought using the ticketless system, it is possible - before departure only - to request the refund by using the "on-line refund" service on this site (only for refunds of the full purchase) by calling Trenitalia's Call Center or by e-mail, by sending an e-mail to rimborsi@trenitalia.it . After the pick up (not applicable for ticketless tickets), you must make the request at any station ticket counter, which will forward it to the appropriate Office.
Refunds are made by re-credit on the credit card used for the purchase.
For ticketless tickets bought from travel agencies , refunds can be requested only before departure from the issuing agency or at a station ticket desk; alternatively, during agency closure times by phoning the Trenitalia Call Center on 892021, which will authorise the travel agency to make the refund at a later time. The refund will be made subject to the customer's showing a photocopy of an ID document .
Extra advantages
For AV and AV>> tickets in First Class, access to the “Club Eurostar” lounges using the services offered in that circuit, except for the Call Center service. The same services can be used to buy those types of tickets
The regulations on refunds are given fully in section Rules for national services (Italian Only) on this website .